Please contact the office first. Tell us whether the concern is about home care, a facilities contract, staffing, HR or IT. We will acknowledge your complaint and investigate.
Home care (CQC-registered)
If you are not satisfied after our investigation, you can contact the Local Government and Social Care Ombudsman and, for regulated activity, the Care Quality Commission. See also our safeguarding page if someone may be at risk of harm.
Facilities, recruitment, HR and IT
These are commercial services. CQC does not regulate them. If we cannot resolve a contract complaint, you may use any dispute process in your agreement, or seek independent advice.